CSX CEO: We have had the best customer service in the industry over the last two years

Company Strengths & Market Position - The company possesses the strongest railroad network in the east, boasting the best margins, customer service, and employee engagement, indicating a valuable market position [1] - The company is uniquely positioned to collaborate with various railroads, including BNSF, due to not being exclusively paired with any single entity in the east [1] Strategic Partnerships & Growth Opportunities - The company is actively pursuing collaborative opportunities with other railroads, such as BNSF, to address challenges and foster growth [2][3] - The company aims to capture market share from the trucking industry by offering a more competitive and environmentally friendly rail transport solution [3] - The company can implement collaborative solutions with railroads like BNSF immediately, without the lengthy regulatory approval processes associated with mergers like UPNS [4] - The company anticipates demonstrating seamless service examples in the fourth quarter to attract truck model conversions [4] - The company emphasizes the partnership approach, highlighting mutual learning and growth with collaborators like BNSF [5] Regulatory & Competitive Advantages - The company avoids the risks associated with regulatory approval processes by pursuing partnerships rather than mergers [4][5]