Driving sales productivity and customer success at OpenAI

Product Focus - Go to market assistant is a super agent assisting sales representatives [1] - The tool supports daily meeting preparation and recaps, and takes action within sales systems like Salesforce [2] - The tool aims to free up teams to focus more time with customers and drive better customer experiences [2] Technology & Trust - Trust is crucial for the success of LLM-driven tools at scale, requiring collaboration with end-users [3] - Regular review of questions and expert auditing of sensitive queries are essential for maintaining trust and improving the knowledge base [4] - Proper implementation leads to users relying on the system for their work [4] Impact & Scalability - The tool helps account teams scale their operations and build deeper, more strategic customer relationships [5] - Customers have noted the speed and depth of work, feeling like they are working with a go-to-market team of the future [5]