Empowering teams to unlock insights faster at OpenAI

I truly believe that great products are built from a place of customer centricity. [Music] User Ops gets millions of tickets every year from our customers and we realized that we were sitting on this treasure trove of information. I'm fortunate to work with a lot of different stakeholders who are deeply curious about our customers.They want to understand what do they like about our products. What do they not like about our products. Where are they experiencing friction. Where are they experiencing inspirati ...