OpenAI on OpenAI: Applying AI to Our Own Workflows

Internal AI Application Strategy - Focus on amplifying expertise with AI, not just driving efficiency, by capturing and distributing the knowledge of top performers across the organization [4][5][6] - Internal applications can significantly improve a company's agility and impact, potentially by 10x [4][7] - Building internal AI tools should be integrated into existing workflows and systems, ensuring ease of use and feedback [68] - Encourage a sprint-based approach: identify top operators, build within familiar tools, and leverage scalable platforms like Agent Kit [67][68][69] Go-to-Market Assistant (Sales) - The Go-to-Market Assistant enables sales representatives to deliver optimal customer engagement by providing quick customer research and technical answers [14][20] - By implementing the Go-to-Market Assistant, sales representatives reported saving one full day per week, which they can now dedicate to higher-value tasks [35] - The Go-to-Market Assistant exchanges approximately 20 messages per week with each sales representative [35] Openhouse (People/HR) - Openhouse helps employees quickly understand company operations by centralizing access to information on policies, announcements, and personnel [39][40] - Approximately 75% of employees use Openhouse every week, indicating high adoption and utility [53] Support System - The support system autonomously handles or deflects approximately 70% of support tickets [62] - The new support system outperforms the legacy system by approximately 30% [62] - Approximately 80% of tickets handled by the automated system are rated as highly positive by a QA team [63]