Recovering and Scaling Empathy | Rachel Filipov | TEDxAtlanta Intl School Youth

Empathy in the Workplace - The speaker emphasizes the importance of empathy in the workplace, highlighting that workplaces offer a unique opportunity to learn new perspectives due to the diverse mix of people [11][22] - The speaker suggests that empathy recovery is possible in the workplace, especially with the changes brought about by the pandemic and the evolving values of younger generations like Millennials and Gen Z [12] - The speaker advocates for small, individual actions to promote empathy, rather than relying solely on leadership or HR initiatives [17] The Role of AI - The speaker acknowledges the potential risks of using AI in sensitive areas like human connection, emphasizing the need to challenge AI outputs and ensure they align with desired values [16] - The speaker points out that AI tools can help identify biases and improve processes like recruitment, but only if the models are trained with diverse and representative data [13][14][15] - The speaker suggests using AI chatbots to guide difficult conversations, but stresses the importance of challenging and rating the answers to refine the model's values [19] Practical Steps for Fostering Empathy - The speaker recommends educating oneself about unconscious bias through available online programs [18][19] - The speaker suggests starting meetings with simple questions to connect with coworkers and learn about their perspectives [20] - The speaker introduces the "I am but I am not" exercise as a way to reflect on and challenge labels [20][21][22]