질문 하나가 바꾼 세상: 디지털 시대, 함께 배우는 힘 l 이채린 클라썸 대표 | Chaerin Lee | TEDxSeoul

Problem & Solution - The initial problem was students' hesitation to ask questions in class due to fear of judgment or disrupting the flow [4] - The solution was creating subject-specific chat rooms (과목별톡방) for students to ask questions, share answers, and discuss topics [5] - The platform evolved to include features like anonymous posting options (with professors/TAs seeing real names) and a "Me Too" button to gauge interest in questions [12][13] - AI was later integrated to answer repetitive questions and direct users to relevant resources, fostering further discussion [17][18] Platform Features & Impact - The platform allowed students to choose between anonymous and real-name posting, addressing psychological barriers [12] - The "Me Too" feature helped students realize they weren't alone in their confusion, boosting confidence [14] - Professors noted that students were not lacking questions, but rather lacking a safe space to ask them [15] - The platform expanded to other departments and schools, even becoming a campaign promise for a student council president [8][15] AI's Role & Unexpected Outcomes - AI was initially implemented to automate answers to frequently asked questions and improve efficiency [17] - Unexpectedly, AI-generated answers led to further discussion and connection as users explored the source material [18] - AI was also used to facilitate personalized growth plans, offering a more flexible and honest approach compared to traditional methods [19][20] - The company realized AI could elicit genuine thoughts and initiate sincere conversations, beyond just automation [21]