Challenging The Status Quo | Satish Kumar | TEDxISH

Hospitality Industry Challenges - The hospitality industry in India is often inward-focused, with leadership roles typically filled by those with extensive industry experience, potentially creating resistance to outside ideas [1][2] - Innovation in the industry tends to be selective, with new designs and culinary concepts being readily adopted, but changes in people management and work practices occurring more slowly [2][3] - The status quo is maintained through inaction and resistance to change, leading to missed warning signs, ignored feedback, and silenced new voices [5][6] - Long working hours and unpredictable schedules in hospitality can negatively impact employee well-being and lead to attrition [8][9] Overcoming Resistance to Change - Moderate dissatisfaction with the status quo can be a catalyst for innovation, but leaders must provide job security and psychological safety [11][12][13][14] - Challenging the status quo requires a strong foundation of facts and research, empathetic listening, and persistence [17][18] - Early wins are crucial for demonstrating the benefits of change and building belief among stakeholders [19][21][22] Impact of Change - Implementing fair overtime pay, despite initial fears, can be achieved through piloting systems and making adjustments [10][11] - Data indicates that overtime costs can be a small percentage (0.1%) of total revenue [20] - Addressing employee concerns and implementing changes can significantly reduce attrition rates, as demonstrated by a property reducing attrition from 55% to 19% [20] Leadership and Future Outlook - Leaders must prepare for the future by rewarding curiosity and creating environments where people feel safe to ask better questions [23][24] - Clinging to the status quo is the slowest form of failure, while challenging it is the fastest way to progress [25]