Former J. Crew Chairman on “owning your craft”

I think there's an emotional connection in our business. That's why I say AI, everyone's saying it's going to replace this. It doesn't have emotion. It can't pick colors.And you go into a store, a physical store, it's like a work of art. I'm a big believer in own your product and own your brand. Look at what Costco's done with Kirkwood or whatever the name is.>> It's like bigger than most corporations. >> It's about a merchant. It's about a vision.And you don't learn any of this in college, which students d ...