How to deal with difficult people | Dr. Jeff Kaplan

Meet Bob, a manager I coached many years ago. Bob was a micro manager who came across as demanding, arrogant, and insensitive. You know that type.In fact, right now, picture that difficult person in your life, the person who annoys you. Got it. Now, take this in.It's not their fault. For the next 10 minutes, I hope to convince you it's not the difficult person's fault. and more importantly share a few tools to help you effectively deal with it.Now, these tools will help you across all your relationships. Bu ...