Retailers not capturing consumers with social media will miss their interest, says Dana Telsey

All right, as Steve mentioned, Dana Telsey's here. It is Black Friday on a much cheerier. Shoppers are hunting for the best deals.Joining us right now is Dana Telsey, Tel Advisory Group CEO and chief research manager. And Dana, I would guess it's a little tougher to know exactly what's happening on Black Friday morning than it used to be. So many of the retailers actually close on Thursdays now instead of staying open that entire time.you're trying to figure out what's happening on from the cyber perspectiv ...