Macy's(US:M) Bloomberg Television·2025-12-09 18:44Strategy & Transformation - Macy's is implementing a turnaround strategy focused on a leaner organization and improved customer experience [1] - The strategy includes shrinking the store footprint from a peak of 700-800 stores to approximately 350 [7] - Macy's is remodeling existing stores, with 125 already completed and more planned for 2026, alongside store closures [7] - A healthier digital business is crucial, serving as both a transaction platform and a discovery hub to build customer relationships [8] Customer Experience & Service - Macy's is focused on improving customer service, achieving record Net Promoter Scores (NPS) [2] - Enhancements include improving the quality and breadth of assortments, offering a range from "good, better, best contemporary" brands [3] - The company aims to provide a seamless experience across digital and physical channels [9] Leadership & Culture - Leadership emphasizes the importance of strategy, culture, leadership, and execution working together [4] - A combination of a great business and a great culture is essential for success [5] - Patience and determination are necessary to achieve long-term goals [6]