Swiggy: using Microsoft Fabric Real-Time Intelligence to deliver millions of orders daily

Company Overview - Swiggy is a leading Indian food-delivery and quick-commerce company, operating in over 700 cities with hundreds of thousands of drivers and serving over 100 million customers [1] - The company focuses on speed, selection, and price to meet customer needs [1] Quick-Commerce Platform (Instamart) - Instamart offers grocery and home essentials from over 1,000 dark stores with a delivery target of 10 minutes [2] - Achieving 10-minute delivery requires significant data analysis of traffic signals and rider locations [3] Data Processing & Efficiency - Previously, data processing from various sources took several hours [3] - Microsoft Fabric with Real-Time Intelligence (RTI) has reduced data latency from minutes to seconds and query running time from hours to minutes [4] Operational Improvements - Fabric RTI helps track millions of orders per day to provide accurate order status [4] - Improved demand prediction and inventory management at dark stores lead to better customer satisfaction [5] Customer Impact - Faster delivery times (8-10 minutes) are crucial for customers' daily planning [5] - The service allows customers to save time and focus on other activities [6]