Humans are like bots themselves, PolyAI CEO says

A lot of times we've made humans follow such rigid instructions in the contact center that they've basically become bots themselves >> because they're reading scripts. >> They have to, right. Especially in these like financial services, healthcare, utilities, they have to follow these rules at which point they're no better than technology and at that point you might as well automate.>> Um, help me square the circle on the on the jobs question because you said you can now your agents are now taking the place ...