Not another work email with exclamation marks! | FT #shorts

I used to think that people who use exclamation marks in work emails were less serious, less worldly, and less professional. So, I shun the things like mad, especially when writing to someone important. Somewhere along the line though, possibly around the time I sent my first emoji, I caved.Hello, I started writing to colleagues. That's fantastic news. Thanks.I blame this on the informality that social media ushered in and the pandemic, which seemed to intensify that informality. Happily though, research fr ...