Holiday returns surge 11%: Reverse logistics boom

The last of nearly a billion dollars of holiday returns are made over the weekend with Amazon and Walmart's deadlines passing. Holiday returns are forecast to see an 11% increase year-over-year. And they're becoming a real revenue generator for logistics companies with the average return costing a retailer just about $30 compared to a B TOC delivery at about $12.And that's excluding the cost of sending items to a discounter or moves outside of that physical return. I spoke with DHL's head of returns about t ...