How ServiceNow’s AI Agents Resolve 90% of Tickets Autonomously
NVIDIA·2026-03-18 15:47
A new wave of AI has arrived. AI can go beyond answering what's and hows and help do. When enterprise service operations see a spike in ticket volumes, backlogs grow, response [music] times slip, actual work must be accelerated.At Service Now, AI agents take on specific roles to handle [music] service tickets from start to finish. Let's take a look. First, specialized agents, each [music] with a unique skill, are set up and put to work.As tickets come in, case agents check the details and screenshots, then ...