Inside OpenTable’s Strategy Shift

Open Table is an online restaurant reservations platform. We were the OG and we were the only player in town for many many years. And when you have those types of market dynamics, it's kind of normal to become maybe a little bit complacent.I joined Open Table in August of 2020. The restaurant industry was really in shambles. Open Table had waved our fees because so many restaurants were shut down and so our P&L was not in a great place.And what was very clear to me early on was there was a lot of optimizati ...