The hard part of enterprise AI isn't reasoning | Jake Stauch, Serval

Our customers, when they experience Serval, there's really two agents they work with. One is the admin agent that helps build all of these tools and skills that configure what things that help desk agent can do and what it knows about. And so, it's the admins that build that.And then, there's a help desk agent that end users talk to that resolves their problems. The help desk agent can only use the tools and skills that have been expressly built, published with approvals and permissions and all of that by t ...