Why small talk is one of the most underrated skills at work | FT #shorts

Small talk gets a bad rap. A lot of guff is written about how dull and exhausting and awkward small talk can be, but it really counts at work. The UK's former Foreign Secretary, Jeremy Hunt, once said you can immediately tell which world leaders are good at small talk and which are not.I always thought I knew who he was talking about. A British official I know of, who once had to pick up Theresa May from the airport, prepared half a dozen small talk points to get through the drive ahead. He had to use them ...