YONGHUI SUPERSTORES(SH:601933) 新华网财经·2025-05-01 06:41Core Viewpoint - Yonghui Supermarket officially acknowledged the "reverse rounding" incident, confirming the situation reported by customers and expressing deep regret while announcing corrective measures [2][6]. Group 1: Rectification and Commitment - Yonghui Supermarket will implement a nationwide "rounding off" standard starting April 29, 2025, where all cash payments will round down to the nearest whole unit, ensuring that the amount paid by customers does not exceed the marked price [5][7]. - The company has initiated a service compensation program for customers affected by the rounding discrepancies, offering compensation through in-store service desks or online via the Yonghui Life APP, with a compensation standard of ten times the actual rounding difference [5][10]. - The company expressed gratitude to the customer who reported the issue, acknowledging the importance of customer feedback in improving management practices and offering a monetary thank-you of 1,000 yuan [6][9]. Group 2: Acknowledgment of Issues - The incident highlighted deficiencies in Yonghui's operational management, particularly in service standards that did not adequately reflect customer perspectives and the slow dissemination of effective service practices across all stores [7][8]. - The company recognized the need for a thorough and profound transformation, learning from successful models like "Pang Donglai," and emphasized the importance of customer supervision in their growth and improvement process [6][8].