中国邮政不一样了

Core Viewpoint - Digitalization, greening, and intelligence have become the core of China's postal new productivity, reshaping the organization and enhancing its ability to serve the socio-economic landscape while continuously releasing the "postal effect" [1][4]. Digitalization and Intelligent Applications - In February 2025, China Post EMS completed the private deployment of the DeepSeek-R1 large model, significantly improving service capabilities across multiple scenarios, with efficiency in some areas expected to increase by approximately 33% [2]. - The rapid deployment of the large model and its application is attributed to extensive preparatory work initiated in 2024, focusing on digital intelligence to solve specific key issues [4]. Operational Efficiency and Innovations - The Shenzhen Longhua Post Office has implemented a "smart post office" system, allowing a single staff member to manage operations efficiently, addressing the operational pressures faced by public service outlets [7]. - By August 2024, Shenzhen Post had established six smart post offices and 35 self-service experience post offices, achieving a collection volume of over 36,000 items and saving over 20,000 yuan per outlet annually [7]. Cloud Services and Financial Innovations - The Postal Savings Bank has introduced a cloud cabinet service that combines audio and video technology, allowing customers to conduct banking operations remotely, with an average of over 330 transactions per day from January to September 2024 [9]. - This model has reduced the number of service counters from three to 1.5, enabling staff to focus more on customer marketing and business development [9]. Technological Advancements in Logistics - In 2024, China Post launched version 2.0 of its dispatch system, enhancing predictive capabilities with an average accuracy rate of 92.98% for inter-provincial bag volume forecasts and 98.53% for total bag volume [10]. - The digital human "Xiao You" 2.0 version has been utilized in live streaming, generating 31.6 million yuan in sales since its trial launch in January 2024 [10]. Green Initiatives and Sustainability - China Post is actively promoting green packaging and transportation, with a total of 16,908 new energy vehicles in operation by the end of 2024, and a green loan balance of 781.732 billion yuan, reflecting a year-on-year growth of 22.55% [22]. - The organization is also implementing a circular packaging system and encouraging the return of used packaging for recycling [22]. Overall Impact and Future Directions - The new productivity model of China Post is enhancing its ability to meet public needs and support high-quality development, with a focus on technological innovation and external collaboration [22][23]. - The establishment of the "Postal Brain" platform is central to the bank's AI initiatives, with significant investments in technology to support various operational and marketing functions [15].