第一财经·2025-05-09 16:27Core Viewpoint - The article discusses a recent incident involving a customer of the Industrial and Commercial Bank of China (ICBC) who reported impurities in gold bars purchased from the bank. The bank responded by confirming that the gold bars met quality standards and reassured customers about their products [1][2]. Group 1: Incident Response - ICBC's Shanghai Jiading Branch addressed a customer's claim regarding impurities found in gold bars, stating that the claim was unsubstantiated [1]. - The bank conducted a quality inspection in collaboration with the customer and a certified testing center, confirming that the gold content was 99.99% and that the impurities were external attachments [1][2]. Group 2: Customer Assurance and Services - ICBC emphasized its commitment to customer service and consumer rights, offering a buyback service for the gold bars sold [2]. - The "Ruyi Gold" bars, designed by ICBC, are certified by the Shanghai Gold Exchange and come in various weights, including 20g, 50g, 100g, 200g, 500g, and 1000g [2]. - The bank provides a "Ruyi Gold" accumulation service, allowing customers to purchase and store gold bars with the option to redeem them later [2]. Group 3: Market Context - The article notes that international gold prices have been volatile, with significant increases observed in 2025 due to various factors, prompting banks to issue risk warnings regarding precious metal price fluctuations [2].