新华网财经·2025-05-10 02:51Core Viewpoint - The article addresses a recent incident involving a customer who purchased gold bars from the Industrial and Commercial Bank of China (ICBC), which were reported to have impurities. The bank confirmed that the claims were unfounded and provided evidence of the gold bars' quality [1][2]. Group 1: Incident Details - A customer purchased two gold bars from ICBC's Nanxiang branch, and on May 7, it was reported that impurities were found during processing. ICBC investigated and found no significant issues [1][2]. - ICBC took the matter seriously, contacted the customer, and arranged for the gold bars to be tested at the Shanghai Institute of Measurement and Testing Technology. The process was notarized by the Shanghai Jiading Notary Office [1][2]. Group 2: Quality Assurance - The testing results confirmed that both gold bars had a gold content of 99.99%, indicating no quality issues. The impurities were determined to be external attachments that had come off during professional cleaning [1][2]. - The bank emphasized its commitment to customer service and consumer rights, stating that it offers a buyback service for the gold bars sold [1][2]. Group 3: Product Information - The gold bars in question are known as "Ruyi Gold," designed by ICBC and certified by the Shanghai Gold Exchange, available in various weights including 20g, 50g, 100g, 200g, 500g, and 1000g [3]. - ICBC provides a "Ruyi Gold" accumulation service, allowing customers to open accounts to record their purchases and choose between physical withdrawal or redemption [3]. Group 4: Market Context - Recently, international gold prices have been volatile, with significant increases observed since 2025 due to various factors. Several banks have issued risk warnings regarding fluctuations in precious metal prices [3].