买仪器必选售后好品牌：“2024年度科学仪器行业售后服务十佳企业” 揭晓

Core Viewpoint - The "3i Award - Top Ten After-Sales Service Companies in the Scientific Instrument Industry for 2024" was announced during the ACCSI 2025 event, highlighting companies that excel in after-sales service and setting industry benchmarks [2][3]. Evaluation Criteria - The evaluation for the "3i Award" is based on three main dimensions: 1. User Satisfaction Survey (50% weight): This includes multiple indicators such as product quality, price transparency, service timeliness, technical capability, and service attitude, with over 5,000 valid responses collected [7]. 2. Review of Application Materials from Participating Companies (20% weight): This involves a professional assessment of the after-sales service systems and case studies submitted by the companies [8]. 3. Big Data Analysis by Instrument Information Network (30% weight): This ensures the objectivity and comprehensiveness of the evaluation results [9]. Award Winners - A total of 11 companies were awarded, including 6 international and 5 domestic companies: - International Winners: Agilent Technologies (China) Co., Ltd., Mettler Toledo, Oxford Instruments Technology (Shanghai) Co., Ltd., PerkinElmer Enterprise Management (Shanghai) Co., Ltd., Thermo Fisher Scientific (China) Co., Ltd., and Jena Analytik GmbH [10]. - Domestic Winners: Dandong Better Instrument Co., Ltd., Haineng Future Technology Group Co., Ltd., Shanghai Yidian Scientific Instrument Co., Ltd., Shanghai Yuanxi Instrument Co., Ltd., and Tianmei Yituo Laboratory Equipment (Shanghai) Co., Ltd. [10]. Industry Significance - After-sales service has become a core consideration for users in the scientific instrument industry. Award-winning companies create long-term value for users through efficient problem-solving capabilities, transparent pricing systems, and professional technical support. This award not only recognizes outstanding companies but also provides a service model for the entire industry, promoting the overall improvement of after-sales service levels in China's scientific instrument sector [10].