迪奥客服回应“中国客户信息遭泄露”

Core Viewpoint - The luxury brand Dior, under LVMH, experienced a significant data breach affecting customer information in the Chinese market, raising concerns about data security and privacy [1][2]. Group 1: Data Breach Details - The data breach was detected on May 7, 2025, when unauthorized external parties accessed customer data, including names, gender, phone numbers, email addresses, mailing addresses, and sensitive consumption data [1][2]. - Dior confirmed that financial information such as bank account details and credit card information was not compromised, advising customers that there was no need to change passwords or lock credit cards [2]. - The company has initiated an internal investigation and engaged top cybersecurity experts to enhance its data protection measures [2]. Group 2: Customer Concerns and Reactions - Customers expressed concerns over the breach, with some fearing that the entire database may have been compromised, potentially leading to targeted scams based on leaked consumption data [3]. - Dior's privacy policy outlines the types of data collected and the measures taken to protect it, including encryption and regular audits, but the breach challenges these commitments [3]. Group 3: Company Response - Dior has advised affected customers to remain vigilant and cautious regarding suspicious communications, emphasizing the importance of not disclosing sensitive information [1]. - The company has not disclosed the specific number of affected customers or the detailed cause of the data breach [4].