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国家发展改革委 国家能源局关于深化提升“获得电力”服务水平 全面打造现代化用电营商环境的意见

Core Viewpoint - The document outlines the strategies and measures to enhance the "Electricity Access" service level in China, aiming to create a modernized business environment for electricity use, thereby supporting high-quality economic and social development [2][3]. Group 1: Overall Requirements - The initiative is guided by Xi Jinping's thoughts and aims to implement the spirit of the 20th National Congress of the Communist Party of China, focusing on energy security and a people-centered development approach [3]. - By 2029, the goal is to establish a modernized electricity business environment characterized by convenience, high quality, green energy, inclusivity, and regulatory collaboration [3]. Group 2: Continuous Reform and Innovation - The "Three Zero" service model will be expanded to include low-pressure electricity access for various private economic organizations, with a focus on reducing investment and improving service efficiency [4]. - The document emphasizes the need for proactive electricity service, where power companies will anticipate user needs and streamline the application process for electricity access [5][6]. Group 3: High-Quality Power Supply Management - There is a strong emphasis on enhancing the planning and construction of distribution networks to improve reliability and disaster resilience [8]. - Power companies are encouraged to adopt intelligent inspection systems and reduce outage times through better maintenance and management practices [9][10]. Group 4: Green Electricity Transition - The document supports the integration of green electricity into the grid and promotes the consumption of renewable energy sources [11]. - It encourages the development of electric vehicle charging infrastructure and aims to simplify the application process for users [12]. Group 5: Inclusive Development - The initiative aims to improve electricity access in underprivileged areas, ensuring reliable power supply in old residential communities and rural regions [13][14]. - It promotes a collaborative approach between government and enterprises to enhance service delivery and user experience [15]. Group 6: Strengthening Regulatory Collaboration - The document calls for a robust regulatory framework to ensure accountability and effective supervision of electricity services [16][17]. - It emphasizes the importance of a complaint handling mechanism to address user grievances effectively [17]. Group 7: Organizational Support - The National Development and Reform Commission and the National Energy Administration will coordinate efforts to implement these strategies, ensuring that local authorities and power companies fulfill their responsibilities [18].