国新办举行新闻发布会 介绍“深化提升‘获得电力’服务水平 全面打造现代化用电营商环境”有关情况

Core Viewpoint - The article discusses the release of the "Opinions on Deepening and Enhancing the Service Level of 'Obtaining Electricity' to Fully Create a Modern Business Environment for Electricity Use," which aims to improve the electricity service environment in China, focusing on convenience, quality, green energy, inclusivity, and regulatory collaboration [6][7]. Group 1: Background and Objectives - The Chinese government emphasizes the importance of optimizing the business environment, with a focus on creating a market-oriented, law-based, and internationalized environment [6]. - The "Obtaining Electricity" service is a key indicator for evaluating the electricity business environment, measuring the cost, speed, and quality of electricity access from the perspective of enterprises and the public [6][7]. - The new "Opinions" document updates the previous guidelines from 2020, aiming to achieve a "five modernization" goal by 2029, which includes convenient electricity access, high-quality power supply, green electricity use, inclusive services, and collaborative regulation [7][8]. Group 2: Key Measures and Achievements - The new policy outlines 14 tasks and 38 specific measures to enhance the electricity service chain, including expanding "zero investment" services for low-voltage users and implementing digital and intelligent services [8]. - Significant achievements since the implementation of previous policies include the realization of "three zeros" (zero on-site visits, zero approvals, zero investments) for low-voltage users and substantial cost savings for users, amounting to over 300 billion yuan [6][12]. - The establishment of the world's largest internet-based electricity service system has led to a 97% online service rate, with over 4 billion registered users across various platforms [13]. Group 3: Future Directions - The government plans to continue promoting the "five modernization" goals and establish a collaborative regulatory system to enhance the overall electricity service level across urban and rural areas [9]. - Specific initiatives include improving electricity access for rural and underserved areas, enhancing the resilience of the distribution network, and ensuring stable electricity supply during peak demand periods [66][68]. - The focus will also be on leveraging artificial intelligence and digital technologies to improve service efficiency and user experience in electricity access [72][73].