新华网财经·2025-06-06 03:14Core Viewpoint - The incident involving a cockroach found in a dish at the Changs Hotel (Changsha Huangxing Road Pedestrian Street) raises concerns about hygiene standards in the hospitality industry, particularly for the Orange Hotel brand under Huazhu Group, which has been expanding rapidly in recent years [2][5]. Group 1: Incident Details - A guest, Ms. Zhong, discovered a cockroach in a steamed dumpling during breakfast at the hotel on June 5, leading to a compensation dispute with the hotel [2]. - The hotel manager, Ms. Zhang, stated that surveillance footage showed no cockroach present when the food was served, suggesting it may have entered from a nearby garbage station [4]. Group 2: Hotel Operations and Response - The hotel conducts pest control twice a month and had not experienced similar issues before this incident [5]. - The hotel is cooperating with market regulatory authorities for an investigation and is actively seeking a resolution with Ms. Zhong [5]. Group 3: Company Background and Financial Performance - Orange Hotel is a mid-range brand under Huazhu Group, which operates over 400 locations across more than 80 cities in China [5]. - Huazhu Group reported a revenue of approximately 23.891 billion yuan in the previous year, with a year-on-year growth of 9.2%, and hotel operating revenue of about 92.8 billion yuan, up 15.5% [5]. - The performance of Orange Hotel in 2024 exceeded the overall group performance, with a 35% year-on-year increase in the number of hotels managed [5].