10月龄婴儿在展馆内喝奶瓶被赶，上海动物园致歉

Core Viewpoint - The incident involving a family being asked to leave the Shanghai Zoo for feeding their 10-month-old baby in the exhibition hall has sparked significant public discussion and criticism regarding the zoo's service and staff training [1][2]. Group 1: Incident Details - On June 30, a family was reported to have been asked to leave the Shanghai Zoo after feeding their 10-month-old baby in the science education hall, leading to a verbal conflict with staff [1]. - The zoo acknowledged that their staff's service awareness was lacking and that the handling of the situation was inappropriate, resulting in harm to the family [2]. Group 2: Zoo's Response - The Shanghai Zoo expressed regret over the incident, stating that they would improve service facilities, enhance staff training, and increase awareness of humanistic care to provide a warmer visitor experience [2]. - Following the incident, the zoo communicated with the family, apologized, and received their understanding [2]. Group 3: Background Information - The family had to feed the baby in the science education hall because the only nursing room was located outside the main entrance, requiring a 15-minute walk [2]. - Initially, the zoo's staff insisted that they were following regulations and did not need to apologize, claiming that visitors should use the designated nursing room [3].