停工、闭店！“90%员工被放假”！退款排到17万位……

Core Viewpoint - The company Romoss is facing unprecedented challenges due to a recall event of its power banks, leading to significant employee layoffs and consumer refund issues [1][3]. Group 1: Company Situation - Romoss announced a six-month suspension of operations, retaining only employees to handle product recalls, with 90% of its workforce affected [1][6]. - The company's official stores on major e-commerce platforms have been closed, with only a few remaining products available for sale [1][3]. - Employees reported a drastic reduction in salaries, with wages being cut to 80% of the local minimum wage, resulting in take-home pay of just over 1,000 yuan after deductions [6]. Group 2: Consumer Impact - Consumers are facing significant delays in refunds, with reports indicating that refund requests are queued up to 170,000 positions [2][3]. - Some consumers have expressed frustration over the lack of communication from customer service regarding their refunds, with one user stating they incurred additional costs for returning the recalled product [5]. Group 3: Management and Operational Issues - The company has experienced frequent changes in its legal representatives, raising concerns about stability and management continuity [7]. - Key management personnel have reportedly become unresponsive, with all major leaders exiting communication channels [7]. Group 4: Industry Challenges - The power bank industry is characterized by intense price competition, with many companies relying on low-cost production that compromises quality [8]. - Approximately 60% of companies in the power bank sector operate on an OEM basis, focusing more on design and marketing rather than quality control [9]. - Safety issues, such as battery fires and explosions, are attributed to various factors, including the quality of raw materials and compliance with manufacturing processes [9].