物业服务履约不到位、侵占业主公共收益？多地重点整治！

Core Viewpoint - The property management industry in China is undergoing significant transformation in 2025, driven by policy changes aimed at improving service quality and addressing long-standing issues between property owners and management companies [1][10]. Group 1: Industry Regulation and Compliance - Multiple cities, including Yichang, Xinyang, and Horgos, have recently exposed typical cases of property management violations to enhance service quality and protect residents' interests [2][3]. - Yichang's case highlighted a property management company that refused to hand over management areas and public facilities after being dismissed, resulting in a fine of 80,000 yuan and a deduction of 35 points from its credit score [3]. - In Horgos, a property company was found to have illegally collected 32,634.98 yuan in service fees and was ordered to rectify the situation, which included refunding the fees [4]. Group 2: Policy Initiatives for Service Quality Improvement - The Beijing Municipal Housing and Urban-Rural Development Committee has revised the "Residential Property Service Standards," effective October 1, 2025, introducing a three-tier service standard system that emphasizes mandatory and flexible service indicators [7][8]. - The new standards require property service personnel to respond to repair requests within specified timeframes, enhancing accountability and service quality [7]. - Various regions, including Shanghai and Jinan, have launched action plans to improve property service quality, focusing on increasing service transparency, compliance rates, and reducing complaints [8][10]. Group 3: Industry Transformation and Future Directions - The ongoing regulatory efforts aim to transition the property management industry from traditional service models to modern community governance roles, enhancing transparency and accountability [10]. - The introduction of flexible pricing mechanisms and service options is expected to empower property owners, allowing them to choose services that best meet their needs [9][10]. - The combination of national and local policies is designed to address issues of public revenue transparency and service compliance, paving the way for high-quality development in the property management sector [10].