被中产捧上“神坛”的它，口碑要崩？

Core Viewpoint - The article highlights the growing quality concerns surrounding the brand Arc'teryx, which was once celebrated for its high-end outdoor gear but is now facing significant criticism from consumers regarding product quality and customer service [2][16][24]. Group 1: Quality Issues - Arc'teryx has been increasingly criticized for quality issues, with consumers reporting problems such as seams coming undone and fabric pilling after minimal use [6][9][10]. - The brand's reputation for using "top-tier materials and craftsmanship" is being questioned as customers experience dissatisfaction with the quality of their purchases [16][32]. - There is a noticeable shift in consumer sentiment, with some customers expressing their intention to stop purchasing Arc'teryx products due to these quality concerns [17][20][22]. Group 2: Market Position and Financial Performance - Arc'teryx has established itself as a leading brand in the "middle-class three-piece set," alongside brands like lululemon and Salomon, becoming a fashionable choice rather than just an outdoor necessity [3][30]. - The brand's parent company, Amer Sports, reported a revenue of over $2 billion in 2024, with a 36% year-on-year growth in its outdoor functional clothing segment [31]. - Despite the impressive financial performance, the ongoing quality issues pose a risk to the brand's long-term success and consumer trust [32]. Group 3: Brand Strategy and Consumer Perception - Following its acquisition by Anta Group, Arc'teryx has focused on enhancing its brand image through high-end retail strategies, including flagship stores and limited releases [25][26]. - The brand's pricing strategy positions its products as luxury items, with jackets priced at several thousand yuan, appealing to consumers seeking status symbols [28][30]. - However, the erosion of consumer trust due to quality issues may undermine the brand's perceived value and market position [32].