Core Viewpoint - The increase in work intensity among bank employees is closely related to the pressure of business assessments, leading to a feeling of being "data-driven" in their roles [1][11]. Group 1: Work Intensity and Data Utilization - Employees like Zhao Fei have experienced a significant increase in work intensity due to the implementation of daily business data reporting, which has shifted their work from a passive to an active approach in client engagement [2][11]. - The construction of data platforms in banks has improved the timeliness of data collection and analysis, allowing for quicker business optimization decisions, but has also resulted in increased task metrics for frontline employees [3][5]. - The shift from weekly to daily reporting of business performance has led to a reported increase in workload by at least 30% for some employees, causing stress and sleep issues due to performance pressures [5][11]. Group 2: Decision-Making Efficiency - Enhanced data timeliness has improved decision-making efficiency at various levels within banks, allowing branch leaders to quickly grasp the latest operational status and adjust strategies accordingly [6][7]. - Real-time performance data enables branch leaders to monitor key performance indicators and respond to anomalies, thereby supporting effective operational decisions [7][8]. - The development of personal performance dashboards for frontline employees has motivated them to improve their performance, although it has also led to complaints about increased pressure and workload [8][11]. Group 3: Employee Sentiment and Management Pressure - Employees express anxiety over their performance rankings, fearing repercussions from management if their branch's performance declines [9][10]. - The competitive environment created by daily performance monitoring has led to a culture of constant oversight and pressure to meet targets, resulting in a significant change in employee behavior and work dynamics [10][11]. - There is a growing desire among employees for a more balanced work environment that allows for effective performance without excessive pressure from constantly changing business targets [11].
被“数据”驱动的银行一线打工人
经济观察报·2025-07-12 07:58