Core Viewpoint - The company, ROMOSS, is addressing recent misinformation and concerns from users regarding its operations and product recalls, emphasizing its commitment to customer service and trust rebuilding [1]. Group 1 - ROMOSS has announced a strategic adjustment in response to operational challenges, with a focus on safeguarding user rights and ensuring product recall and after-sales service systems are functioning as planned [1]. - The company has established an efficient recall channel through its WeChat service account, promising that all applications will be handled seriously and that service quality will not be affected by time or geographical differences [1]. - ROMOSS reassures its customers that the recall service will remain effective long-term, and it is committed to coordinating resources to resolve current issues swiftly [1]. Group 2 - The company has reportedly halted operations for six months, leading to employee concerns about job security and feelings of abandonment [2]. - ROMOSS has changed its legal representative and is focusing on self-inspection amid the ongoing power bank controversy [2].
罗马仕最新声明:公司运营团队主要成员在岗,承诺召回服务长期有效
21世纪经济报道·2025-07-15 08:48