不回微信、拉黑顾客，向佐曾代言的知名品牌突然被曝“失联”！有消费者称“未交货且不退定金”，监管部门：该公司处于停业状态

Core Viewpoint - The company Platinus Travel Photography is facing significant operational issues, including staff unavailability and customer complaints regarding undelivered services and unrefunded deposits, leading to its current state of suspension [1][4][6]. Group 1: Customer Complaints - Multiple consumers reported issues with Platinus Travel Photography, including non-delivery of purchased services and difficulties in obtaining refunds for deposits [6][7]. - A customer who booked a wedding photography package in March 2024 has been unable to contact any staff and is uncertain about the status of their deposit [7]. - Another consumer reported being misled about their appointment status after initially contacting customer service, only to be subsequently blocked [7]. Group 2: Operational Status - The flagship store of Platinus Travel Photography on Taobao indicates that the company has been operational for 12 years, with over 536,000 followers, but currently shows signs of distress with a low service rating [1][4]. - The company is reportedly in a state of suspension, with all business activities halted, as confirmed by local market regulatory authorities [4][9]. - The customer service hotline has been unresponsive, with calls going unanswered, indicating a breakdown in communication [4][9]. Group 3: Financial and Legal Issues - Platinus Travel Photography has been reported to have outstanding salary payments to employees, with claims of wages being overdue for four months [7]. - The company has multiple instances of frozen equity, with significant amounts involved, indicating potential financial distress [13][14]. - Regulatory authorities are investigating the reasons behind the company's suspension and have urged affected consumers to retain evidence for future claims [9].