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抖音否认做外卖,业务暂停内测,小程序下架
21世纪经济报道·2025-07-19 00:54

Core Viewpoint - ByteDance's entry into the takeaway market with its AI product "Tan Fan" is under scrutiny, as Douyin (TikTok's Chinese counterpart) focuses on in-store services and has no plans to build its own takeaway service [1]. Group 1: Douyin's Takeaway Business Adjustments - Douyin's takeaway business has undergone multiple adjustments, ultimately choosing "Sui Xin Tuan" as its breakthrough point [3]. - As of June 30, 2023, merchant entry into the "Sui Xin Tuan" business has shifted from self-application to targeted invitations, emphasizing "quality merchants" as the core entry requirement [3]. - The "Sui Xin Tuan" business primarily targets chain brand merchants and covers various categories such as beverages, Western fast food, pastries, and Chinese cuisine [3][4]. Group 2: Business Performance and Market Challenges - In 2023, Douyin's annual GMV target for its takeaway business was drastically reduced from 100 billion to 5 billion [7]. - The takeaway business has faced challenges, including a low retention rate due to a low-entry strategy that resulted in inconsistent merchant quality [6]. - Analysts suggest that Douyin's success in the competitive takeaway market will depend on its ability to balance content flow and fulfillment efficiency, with a short-term focus on capturing the mid-to-high-end market [7]. Group 3: Competitive Landscape - The takeaway market is experiencing a redefined competitive landscape, with significant promotional activities from platforms like Meituan and Taobao [11][12]. - Recent advertising campaigns have targeted competitors directly, indicating an intensifying battle for market share in the takeaway sector [10][11].