不回微信、拉黑顾客，向佐曾代言的知名品牌突然被曝“失联”

Core Viewpoint - Recent reports indicate that multiple customers of Platinum Wedding Photography have faced issues with unresponsive staff and unfulfilled services, leading to concerns about the company's operational status and customer service quality [1][4][3] Group 1: Customer Complaints - Numerous consumers have reported problems such as non-delivery of purchased services and difficulties in obtaining refunds for deposits [3][4] - A customer who booked a wedding photography package in March 2024 has been unable to contact any staff and is uncertain about the status of their deposit [4] - Another customer reported being misled about a successful appointment, only to be subsequently blocked from further communication [4] Group 2: Company Status - The company is currently in a state of suspension, with all business operations halted as confirmed by local market regulatory authorities [4][3] - The flagship store on Taobao, which claims to be a "12-year-old store," has a low service rating of 3.5, significantly trailing behind 99% of its competitors [1] - The company has received numerous complaints regarding its operational status, leading to an investigation by regulatory bodies [4][3] Group 3: Financial and Legal Issues - Reports indicate that the company has been facing financial difficulties, including unpaid wages to employees for four months [4] - Legal troubles are evident, with multiple court judgments against the company and its legal representative, who has had 16 million RMB in equity frozen [10][12] - The company has a history of financial instability, with several associated companies either dissolved or in a precarious state [10]