证券时报·2025-07-22 04:40Core Viewpoint - The three major telecom operators in China are committed to improving service transparency and consumer rights protection in response to consumer concerns about unclear pricing, difficult cancellation processes, and complex package options [1]. Group 1: Company Initiatives - China Mobile has launched ten service commitments, including ensuring customer confirmation for service orders and completing package changes within 48 hours if no contract conditions are specified [1]. - China Unicom announced sixteen measures to simplify pricing plans and enhance clarity in service agreements, including highlighting key elements in contracts [1]. - China Telecom introduced nine measures to standardize service provision, including obtaining user consent before activating services and clarifying cancellation processes [1]. Group 2: Consumer Rights Emphasis - The Vice President of the China Consumers Association emphasized the importance of consumer rights protection as a vital aspect of public welfare, urging businesses to take responsibility for service quality and to proactively prevent disputes [1]. Group 3: Industry Statistics - As of the end of May, the total number of mobile phone users among the three major telecom companies and China Broadcasting reached 1.807 billion, while fixed internet broadband users totaled 682 million [2].