第一财经·2025-07-23 01:21Core Viewpoint - The three major telecom operators in China have committed to implementing substantial measures in transparent consumption and package simplification to enhance consumer protection and satisfaction [1]. Group 1: China Mobile - China Mobile has announced ten service commitments, including the requirement for explicit customer consent during the service ordering process and immediate notification via SMS upon completion [2]. - Changes to packages without contractual conditions will be processed within 48 hours [3]. - Users can independently block calls and messages from overseas numbers, and the company provides 24/7 service for unresolved customer service requests through various channels [4]. Group 2: China Telecom - China Telecom has introduced nine regulatory measures, emphasizing that user consent is required before activating telecom services to ensure a more transparent consumption process [5]. - The company will standardize the process for service cancellations and prohibit the sale of unpublicized package products [5]. Group 3: China Unicom - China Unicom plans to significantly simplify the types and numbers of tariff packages, ensuring that the pricing information is clearly categorized and displayed [6]. - Key terms in business agreements will be prominently highlighted to facilitate user understanding of important information [6]. Group 4: Industry Context - The Ministry of Industry and Information Technology launched the "Clear Handling, Safe Use" initiative in April to address common consumer complaints regarding complex packages, unauthorized subscriptions, and unclear charges [7]. - As of the end of May, the total number of mobile phone users among the three major telecom companies and China Broadcasting Network reached 1.807 billion, while fixed broadband internet access users totaled 682 million [7].