中国基金报·2025-07-23 04:18Core Viewpoint - The three major telecom operators in China have committed to implementing substantial measures to enhance transparent consumption and simplify service packages in response to common consumer pain points such as confusing service plans and unsolicited calls from abroad [1]. Group 1: China Mobile - China Mobile has announced ten service commitments, including a promise to resolve service requests not effectively addressed by the 10086 hotline within 48 hours [2]. - The company will provide 24/7 service through various channels, including the China Mobile App and a dedicated hotline [2]. Group 2: China Telecom - China Telecom has introduced nine regulatory measures, emphasizing that services can only be activated with user consent, thereby increasing transparency in the consumption process [3]. - The company will standardize the process for unsubscribing from services and prohibit the sale of unpublicized package products [3]. Group 3: China Unicom - China Unicom plans to significantly reduce the variety and number of service packages, ensuring that pricing information is clearly categorized and displayed [4]. - Key terms in service agreements will be prominently highlighted to facilitate user understanding of important information [4]. - As of the end of May, the total number of mobile phone users among the three major telecom companies and China Broadcasting Network reached 1.807 billion, while fixed internet broadband users totaled 682 million [4]. Group 4: General Measures - The subscription process for services must receive explicit user consent, and users will be notified via SMS immediately after the completion of any service activation [5]. - Changes to service plans without contractual conditions must be completed within 48 hours [5]. - Users will have the option to block calls and messages from international numbers, addressing concerns about unwanted communications [5].