热搜！李佳琦承诺赔付铂爵旅拍订单

Core Viewpoint - The issue surrounding "Platinum Travel Photography" has gained significant attention due to allegations of the company going missing and failing to fulfill customer orders, prompting a response from popular livestreamer Li Jiaqi regarding refund and compensation options for affected customers [2]. Group 1: Company Response - On July 24, Li Jiaqi announced a customer service plan for "Platinum Travel Photography" products during his livestream, offering refunds for users who had not completed their photo shoots and compensation for those who had but had not received their photos [2]. - Customers who had completed their photo shoots but were still waiting for their photos could register with the livestream's customer service, which would facilitate communication with "Platinum Travel Photography" to obtain the photos and provide a monetary compensation as a goodwill gesture [2]. - For users who had not redeemed their services, they were advised to contact the platform for refunds [2]. Group 2: Company Situation - "Platinum Travel Photography" has faced reports of being "missing" and owing money to consumers, leading to widespread concern among customers who reported issues with service delivery and deposit refunds [2]. - On July 19, "Platinum Travel Photography" issued a statement denying the allegations of going missing, explaining that they were reducing their travel photography business due to operational pressures, closing some stores, and undergoing organizational optimization [2].