“秋奶”出现蟑螂？蜜雪冰城道歉！

Core Viewpoint - The recent incident involving a cockroach found in an unopened cup of milk tea from Mixue Ice City highlights ongoing food safety issues within the company, which has faced over 10,000 complaints related to food safety, particularly concerning foreign objects in beverages [2][8][14]. Group 1: Incident Details - A consumer reported finding a cockroach in an unopened cup of jasmine milk tea purchased from a Mixue Ice City store in Ganzhou, Jiangxi [4][6]. - The company has issued an apology and refunded the consumer, while also stating that they are investigating how the cockroach entered the cup [4][5][6]. Group 2: Complaint Statistics - Mixue Ice City has accumulated over 10,000 complaints on the Black Cat Complaints platform, with many related to finding insects and foreign objects in their products [8][14]. - A recent complaint involved a consumer discovering a bug in a sealed cup of tea purchased through the company's app, indicating a pattern of food safety issues [10][12]. Group 3: Business Model and Financial Performance - As of December 31, 2024, Mixue Ice City operates 46,479 stores globally, with 99.96% being franchise stores, leaving only 17 as company-owned [14]. - The franchise model has allowed Mixue Ice City to expand rapidly, particularly in lower-tier cities, with 23,858 stores located in such areas, accounting for 57.4% of total stores [14]. - Financially, the company reported revenues of 24.21 billion yuan from product and equipment sales, a 21.7% increase year-over-year, and 620 million yuan from franchise services, a 52.8% increase [14].