百果园的真问题

Core Viewpoint - The brand's success in a category is achieved through time, quality, efficiency, and consistency, rather than slogans or consumer education [1][5][6] Group 1: Brand Positioning and Strategy - The chairman of Baiguoyuan, Yu Huiyong, stated that the company will not cater to consumers but will educate them, which sparked public criticism and highlighted the tension between brand positioning and commercial execution [2][5] - Baiguoyuan's initial ambition to become a "big fresh produce" player has shifted to focusing on being a "high-quality fruit expert and leader" after facing challenges in expanding its product range [2][4] - The franchise model of Baiguoyuan, while allowing rapid expansion, poses challenges in maintaining quality control and brand standards, which are crucial for high-end fruit sales [3][4] Group 2: Challenges and Consumer Perception - The high-end positioning of Baiguoyuan has not translated into success, as evidenced by the planned closure of 966 stores in 2024 and a 27.1% drop in membership from 1.17 million to 854,000 within a year [4][5] - The dissatisfaction among franchisees regarding high commissions and inventory pressures has compounded the challenges faced by the brand, leading to a loss of consumer trust [4][5] - The reliance on consumer education as a strategy to reshape market perception is criticized as ineffective, with the article suggesting that true brand success comes from consistent quality and operational excellence over time [5][6]