退款信息滞后？美团深夜回应

Core Viewpoint - Meituan has addressed user complaints regarding "refunds not received" by establishing a dedicated customer service team to investigate and resolve the issues related to refund processes and communication [3]. Group 1: Refund Issues - The main issues identified regarding refunds can be categorized into two types: incomplete updates on refund information and a small number of failed refund transactions due to user payment channel issues [3]. - Meituan clarified that the refund data is traceable, and users can check the status of their refunds. The company acknowledged that the misunderstanding was caused by inadequate and untimely display of product information [3]. Group 2: User Guidance - Meituan has opened a channel for Mobike users to refund their deposits following the acquisition of Mobike, and it reminded users to apply for their deposit refunds through the Meituan app [3].