券商中国·2025-08-26 04:15Core Viewpoint - China Life Insurance Company is leveraging digital transformation to redefine financial services, focusing on customer needs and enhancing operational efficiency through advanced technology and data management [1][17]. Group 1: Digital Infrastructure - China Life has established a comprehensive digital infrastructure encompassing "cloud-network-end" to extend insurance services from physical locations to a digital realm [1]. - The company has built the industry's first secure, green, and resilient hybrid cloud, significantly improving system operation and data processing efficiency [3]. - A "big backend + small frontend" technology layout supports the company's services for hundreds of millions of customers, facilitating agile business innovation and data value creation [3][6]. Group 2: Data Management and Technology - China Life emphasizes the importance of data management, ensuring real-time, consistent, and accurate data to support AI and big data applications [9]. - The company has implemented a product responsibility system, allowing product managers to have significant decision-making power over technology routes and product outcomes [10]. - The organization promotes an open technology ecosystem, collaborating with partners like Huawei Cloud to enhance innovation and service delivery [8][9]. Group 3: Customer-Centric Services - The digital platform serves as a "sky city" connecting millions of users, enabling efficient service delivery through a modular approach to system design [11]. - China Life has developed a comprehensive digital service system, integrating online and offline channels to provide seamless customer experiences [13][14]. - The company has introduced innovative services like "Air Customer Service," allowing customers to complete complex transactions remotely, significantly improving service accessibility [14][15]. Group 4: Industry Leadership and Recognition - China Life's data center has achieved international operational standards, and its hybrid cloud has received accolades for innovation within the financial sector [16]. - The company has been recognized for its high-level data management capabilities, becoming the first in the insurance industry to achieve the highest maturity level in data management [16]. - The digital transformation efforts are seen as a model for the insurance industry, demonstrating how technology can enhance service quality and customer satisfaction [17].