保险像赌博，机票比别家贵……航旅纵横正在疯狂挑战用户底线？

Core Viewpoint - The recent launch of a 9.9 yuan "Surprise Digital" flight delay insurance by Hanglv Zongheng has faced significant backlash from consumers, who describe it as "the hardest insurance to claim" and liken it to a game harder than winning the lottery [1][2]. Group 1: Delay Insurance Controversy - The insurance product requires users to experience a flight delay that matches a randomly set "surprise number" in minutes to qualify for a 300 yuan compensation, leading to widespread complaints about its impracticality [3][6]. - Many users reported that the critical terms regarding the exact delay requirement were not prominently displayed, leading to accusations of misleading marketing [10][12]. - Legal experts suggest that the product's design may infringe on consumer rights and could be considered a problematic insurance product due to its unreasonable payout conditions [12][13]. Group 2: Direct Sales Platform Issues - Hanglv Zongheng's direct sales platform, which claims "0 price difference, 0 bundling, 0 tricks," has been criticized for offering higher ticket prices compared to other platforms [2][17]. - Users have expressed disappointment when finding that ticket prices on Hanglv Zongheng were significantly higher than those on competing platforms, raising questions about its value proposition [18][25]. - The platform's customer service attributed price discrepancies to various factors, including market demand and airline pricing strategies, but this explanation has not satisfied many users [28][30].