财联社·2025-08-28 08:35Core Viewpoint - The investigation revealed that a car owner was overcharged for fuel due to a malfunction in the fuel dispenser, which resulted in a double charge of 200 yuan for a transaction involving 67.96 liters of gasoline in a 50-liter tank [2][3][7]. Group 1: Preliminary Situation - On August 9, a dispute arose when the car owner reported being overcharged at the China Petroleum Gao Xin Tianshan gas station, leading to police involvement and subsequent investigation by market regulatory authorities [2]. - The gas station provided initial compensation on August 12, and the car owner confirmed the resolution of the dispute during a follow-up visit on August 17 [2]. Group 2: Investigation Findings - The investigation confirmed the car owner's complaint of being overcharged by 200 yuan, attributed to a fault in the fuel dispenser's software and hardware, causing repeated billing [3]. - The fuel dispenser's key components were found to be intact and compliant with measurement standards, with no evidence of tampering or intentional inaccuracies [4]. - No abnormal operational behavior was detected from the gas station staff during the investigation [5]. - Tests conducted on the vehicle confirmed that its fuel tank capacity was consistent with the manufacturer's specifications, ruling out the possibility of an oversized tank [6]. - Data analysis revealed that the fuel dispenser erroneously added the previous transaction's volume to the current one, leading to the overcharge, with only this transaction showing anomalies since the last calibration [7]. Group 3: Next Steps - The regulatory authority will require the gas station to implement comprehensive corrective measures, publicly apologize to consumers, and enhance service quality [8]. - There will be an emphasis on improving supervision and complaint mechanisms to better protect consumer rights [8].