第一财经·2025-08-28 08:35Core Viewpoint - The investigation revealed that a car owner was overcharged for fuel due to a malfunction in the fuel dispenser, leading to a double charge of 200 yuan for a transaction that should have been 40.78 liters instead of 67.96 liters [1][2]. Group 1: Preliminary Situation - On August 9, a car owner reported a dispute at the Tianshan gas station after being charged for 67.96 liters of fuel for a 50-liter tank, prompting police involvement and subsequent investigation [1]. - The gas station sealed the involved fuel dispenser, and the local market supervision authority began an investigation after receiving a complaint on August 11 [1]. - The gas station provided initial compensation to the car owner, and follow-up communications confirmed the dispute was resolved by August 17 [1]. Group 2: Investigation Findings - The investigation confirmed the car owner's complaint of being overcharged by 200 yuan, attributed to a software and hardware malfunction in the fuel dispenser [2]. - Key components of the fuel dispenser were found to be intact and compliant with measurement standards, with no evidence of tampering or intentional misconduct by the gas station staff [2]. - Tests conducted on the vehicle confirmed that the fuel tank's capacity was consistent with its rated 50 liters, ruling out the possibility of an oversized tank [2]. - Data analysis revealed that the fuel dispenser erroneously added the previous transaction's volume to the current one, resulting in the overcharge [2]. Group 3: Next Steps - The market supervision authority will require the gas station to implement comprehensive corrective measures, publicly apologize to consumers, and improve service quality [3]. - There will be an emphasis on enhancing supervision and management, improving complaint mechanisms, and addressing public concerns to protect consumer rights [3].