新浪财经·2025-08-28 08:56Core Viewpoint - The investigation revealed that a consumer was overcharged for fuel due to a malfunction in the fuel dispenser, which led to a duplicate billing of 27.18 liters, resulting in a total charge of 67.96 liters instead of the actual 40.78 liters [4][9]. Group 1: Preliminary Situation - On August 9, a consumer reported a dispute at the Tianshan gas station after being charged for more fuel than the tank's capacity [3]. - The gas station sealed the involved fuel dispenser for further investigation, and the consumer received a preliminary compensation on August 12 [3]. - The local market supervision authority initiated an investigation after receiving the consumer's complaint and conducted a follow-up on August 20 [3]. Group 2: Investigation Findings - The investigation confirmed that the consumer was indeed overcharged by 200 yuan due to a malfunction in the fuel dispenser's software and hardware [4]. - The fuel dispenser was found to be compliant with measurement standards, and no tampering was detected [5][6]. - Staff at the gas station were not found to have engaged in any improper operational behavior during the transaction [7]. - Tests conducted on the vehicle confirmed that its fuel tank capacity was consistent with the manufacturer's specifications, ruling out the possibility of an oversized tank [8]. - Data analysis revealed that the fuel dispenser erroneously added the previous transaction's volume to the current one, leading to the overcharge [9]. Group 3: Next Steps - The market supervision authority will require the gas station to implement comprehensive corrective measures, publicly apologize to consumers, and improve service quality [10]. - There will be an emphasis on enhancing supervision and complaint mechanisms to better protect consumer rights [10].