经济观察报·2025-08-31 11:28Core Viewpoint - Chen Hang's return to DingTalk as CEO marks a transformative phase for the organization, emphasizing a "crazy" work culture and a focus on AI-driven product innovation [1][16]. Group 1: Leadership and Management Changes - Chen Hang has been back at DingTalk for over four months, leading a high-intensity work environment and pushing for stricter attendance and assessment mechanisms [2][3]. - His leadership style is characterized by a demand for a "Be crazy" mentality, reflecting a return to the startup spirit [2][3]. - DingTalk's internal structure has been redefined, with a focus on breaking down silos between AI expertise and business knowledge [7][8]. Group 2: Product Innovation and AI Integration - DingTalk has launched significant product updates, including DingTalk 8.0, which aims to simplify the user experience and integrate AI capabilities [6][10]. - The introduction of AI tools and hardware, such as DingTalk A1, aims to enhance productivity and streamline communication [11][12]. - Chen Hang's initiatives have led to a reported increase in customer satisfaction from 30% to 80% and a 90% reduction in costs [8][10]. Group 3: Strategic Shift and Market Positioning - DingTalk is shifting from a traditional SaaS model to a results-driven approach, where payment is contingent on delivered outcomes [15]. - The company is focusing on building a layered AI ecosystem tailored for different business sizes and needs, aiming to reduce operational costs significantly for global enterprises [15][16]. - Chen Hang's vision is to redefine DingTalk not just as a collaboration tool but as a platform that fundamentally transforms work processes through AI [15][16].